Send an email to Help@MedicusIT.com to automatically open a support ticket in our queue; this is often the preferred method to contact us.
Call our help desk at 678.495.5900, option 1 for tech support. Please call us for urgent or emergency issues. For after-hours support, please call our direct number and leave a voicemail and a Medi-Expert will call you back shortly.
We can provide credentials to log into our client portal, which is accessible from our website, www.MedicusIT.com. Here you can submit tickets, as well as view notes or status updates on existing tickets.
Click the orange Medicus IT icon in your computer’s system tray to submit a ticket directly from your computer. Let us know if you need help with this!
To ensure we categorize your ticket correctly, please include as much information as possible in your ticket. The more information, the better. This allows us to identify potential issues quickly and to accurately categorize your ticket, which allows for quick resolutions for you.
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Medicus IT is a leading IT services provider that is trusted by top healthcare companies nationwide.
"Medicus continues to provide stellar IT support to our practice. Their staff is always responsive and knowledgeable; they know how to address issues proactively thereby limiting disruptions to our network. When problems do arise, they handle them expeditiously and professionally allowing our physicians and staff to focus on caring for our patients." Internal Medicine Specialist in Georgia
"We have used Medicus IT since going on our EMR system in 2008. They have provided wonderful service to us over the last decade. They are always professional, prompt, and keep us up and running. We rely on them totally for all of our IT needs. Can’t say enough how much we appreciate their excellent customer service!" Pediatrics Specialist in Georgia
"Medicus not only resolves our ‘acute’ issues, but solves the underlying issues and works to develop processes and solutions that will keep our IT operating efficiently each day. They have been quick to respond to our issues, and most of the time triages our issues as we would."Medical Services Consultant in Georgia