It Maturity Level

IT Documentation

Do you have the documentation to support audits, vendor reviews, and care continuity?

No documentation; we rely on tribal knowledge. Some policies exist, but not consistently followed. Documentation is well-defined and accessible; useful for internal processes. Documentation is regularly maintained, reviewed, and supports compliance audits. Documentation is embedded into daily workflows and demonstrates compliance readiness at any time.

IT Governance

Does governance ensure compliance and support patient-care goals?

IT is reactive, addressing issues only when they arise. Goals are set occasionally, with little compliance oversight. Governance is formalized and monitored, but not fully tied to business/clinical goals. Governance structure ensures compliance, security, and operational effectiveness with measured outcomes. IT is fully integrated into clinical and organizational strategy, shaping patient outcomes and compliance posture.

IT Risk Awareness

How do you protect ePHI and ensure compliance?

Unaware of threats; rely on ad-hoc responses. Aware of risks, but no formal plan; would “figure it out” if needed. Risk management policies exist, recognizing that breaches are “when, not if.” Risk assessments are performed regularly; controls updated against evolving threats. Security and privacy safeguards are embedded across operations; continuous monitoring, rapid detection, containment, and recovery.

IT Culture

Does your IT culture drive compliance and better outcomes?

Reactive; firefighting with no formal guidance. Somewhat reactive, but service levels are defined. Proactive, preventing incidents before they affect care. Improvement-oriented, solving problems and enabling measurable service enhancements for staff and patients. Innovation-oriented, adopting new technology to deliver compliance advantages and better health outcomes.

Your IT Maturity Score 0

Refined Scoring Levels

4–6 points: Level 1 – Initial
IT is inconsistent and reactive, with minimal documentation. High risk to compliance, business operations, and patient care.
7–9 points: Level 2 – Defined
Some practices and safeguards exist but are unevenly applied. Ongoing risk to business continuity and patient care delivery; limited readiness for audits.
10–12 points: Level 3 – Standardized
Policies are documented and followed. Proactive compliance and risk management reduce exposure, but IT impact on strategic and clinical outcomes is limited.
13–17 points: Level 4 – Optimized
IT governance supports compliance and business goals. Risks are actively managed, and service delivery is measured and improved, strengthening efficiency and patient experience.
18–20 points: Level 5 – Strategic
IT is embedded in organizational strategy. It drives compliance assurance, innovation, and operational resilience, directly supporting patient outcomes and reducing organizational risk.

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IT Documentation

Do you have the documentation to support audits, vendor reviews, and care continuity?

IT Governance

Does governance ensure compliance and support patient-care goals?

IT Risk Awareness

How do you protect ePHI and ensure compliance?

IT Culture

Does your IT culture drive compliance and better outcomes?

Your IT Maturity Score 0

Refined Scoring Levels

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