Ongoing IT Support

“IT” is our job so you can focus on YOUR business.

Let Medicus IT become your IT department! We are your practice’s help desk and vCIO, providing your business with day-to-day support and managed services.

We work closely with you to create customized medical IT infrastructures and establish business continuity plans in the event of an unexpected IT issue. Our ongoing IT support ensures efficient medical IT management, secure collaboration, quality measures, automated operations, and regulatory compliance.

We support our clients’ high-level strategy and daily IT management needs around the clock.

Some of our ongoing IT Support services include:

  • Help desk
  • Day-to-day IT support
  • Break/fix support
  • Vendor management
  • Proactive IT management
  • Remote monitoring and management
  • SIEM/SOC Solutions

Medicus IT can provide your business with peace of mind, less downtime, and less all-around frustration, so you can get back to doing what you need to do.

What’s included for Medicus clients:

Virtual Chief Information Officer (vCIO) Services

  • Strategic expertise in growing and integrating practices/new locations
  • Consulting and planning for the organization
  • HIPAA security guidance
  • Attend key management meetings as needed to help understand the organizations initiatives and growth plans
  • Technology insight and advice to help meet your business goals

Full IT Management & Support

  • 24×7 Network and Critical Systems Monitoring: Unique tools help track detailed performance and availability statistics for your services and systems. Customized alerts notify of issues ranging from Internet performance, Internet outages, equipment overheating, equipment part failure, cloud service provider outages, server resource usage, storage resource usage, and virtually anything else needed.
  • Microsoft Security Patch Management & Updates
  • Firewall Firmware Updates and Management
  • Remote Monitoring & Management System to scan devices
  • Unlimited on-site and remote support
  • Technical Liaison to your PM & EMR Systems Provider
  • Antivirus Software Licensing & Management
  • Website Filtering Services & Management
  • Security Filtering Services & Management
  • Email SPAM & Virus Filtering Services & Management
  • User Access Review & Reporting
  • Secure Equipment Disposal
  • Secure Hard Drive Shredding & Certificate of Destruction
  • Technical Security Risk Assessments
  • HIPAA Security Policy Creation
    • Remote Access Policies
    • Password Enforcement Policies
    • Security Audit Policies
    • Network Security Policies
    • Computer Lockout Policies
    • Computer Screensaver Policies
    • Removable Storage Access Policies
    • Terminal Service Session Lockout Policies
    • Wireless Network Security Policies
    • Mobile Device Security/Access Policies
  • HIPAA Security Implementation Packs (Group Policy Management)
  • Business Continuity Strategies: Keeping your practice systems available during a variety of interruptions or disasters is important. We specialize in developing complete continuity solutions of all key systems and data elements to protect the practice.
  • IT Security Auditing and Training: We can help identify and resolve weaknesses in your current infrastructure as well as train team members to stop threats.
  • Asset Management and Procurement: Tackling the challenge of tracking what IT assets you own, their warranty status and replacing assets at the best available cost is something we do well.
  • Full Web-based ticking system access
  • Software Licensing Management
  • Loaner Equipment
  • Cyber Insurance Review & Recommendations

Advanced Server and Infrastructure Projects

We have extensive experience with server virtualization, high performance LANs and WANs, and business grade Wi-Fi. We implement a properly designed core infrastructure which helps lower your business’s operational costs and improve your IT system reliability.

Cloud Solution & Hosting/Cloud Computing Solutions

We are experts at deploying and supporting Microsoft Azure services, Office 365 and other next generation cloud products.

Business process design and automation

We understand your business and align our solutions with your long term goals. Our knowledge of your business allows us to help increase employee productivity, improve workflow, and make technology work for your team.

Telecommunications Brokering

Low Voltage Cabling

Secure Email

Encryption-as-a-Service (EaaS)

Medi-HIPAA Security Packs-as-a-Service (HIPAAaaS)

Mobile Device Management-as-as-Service (MDMaaS)

Backup and Disaster Recovery-as-a-Service (BDRaaS)

Security Reporting-as-a-Service (SRaaS)

  • Monthly Computer Asset Report
  • Monthly Computer/Server Antivirus Report
  • Monthly Computer/Server Security Patch Report
  • Weekly Backup Report (Datto Backup)

Firewall Logging & Security Operations Center (SOC)-as-a-Service

Vulnerability Scanning

IT Equipment Procurement & Staging