Ongoing IT Support

• Strategic expertise in growing and integrating practices/new locations
• Consulting and planning for the organization
• HIPAA security guidance
• Attend key management meetings as needed to help understand the organizations initiatives and growth plans
• Technology insight and advice to help meet your business goals

• 24×7 Network and Critical Systems Monitoring: Unique tools help track detailed performance and availability statistics for your services and systems. Customized alerts notify of issues ranging from Internet performance, Internet outages, equipment overheating, equipment part failure, cloud service provider outages, server resource usage, storage resource usage, and virtually anything else needed.
• Microsoft Security Patch Management & Updates
• Firewall Firmware Updates and Management
• Remote Monitoring & Management System to scan devices
• Unlimited on-site and remote support
• Technical Liaison to your PM & EMR Systems Provider
• Antivirus Software Licensing & Management
• Website Filtering Services & Management
• Security Filtering Services & Management
• Email SPAM & Virus Filtering Services & Management
• User Access Review & Reporting
• Secure Equipment Disposal
• Secure Hard Drive Shredding & Certificate of Destruction
• Technical Security Risk Assessments
• HIPAA Security Policy Creation
  • Remote Access Policies
  • Password Enforcement Policies
  • Security Audit Policies
  • Network Security Policies
  • Computer Lockout Policies
  • Computer Screensaver Policies
  • Removable Storage Access Policies
  • Terminal Service Session Lockout Policies
  • Wireless Network Security Policies
  • Mobile Device Security/Access Policies
• HIPAA Security Implementation Packs (Group Policy Management)
• Business Continuity Strategies: Keeping your practice systems available during a variety of interruptions or disasters is important. We specialize in developing complete continuity solutions of all key systems and data elements to protect the practice.
• IT Security Auditing and Training: We can help identify and resolve weaknesses in your current infrastructure as well as train team members to stop threats.
• Asset Management and Procurement: Tackling the challenge of tracking what IT assets you own, their warranty status and replacing assets at the best available cost is something we do well.
• Full Web-based ticking system access
• Software Licensing Management
• Loaner Equipment
• Cyber Insurance Review & Recommendations

We have extensive experience with server virtualization, high performance LANs and WANs, and business grade Wi-Fi. We implement a properly designed core infrastructure which helps lower your business’s operational costs and improve your IT system reliability.

We are experts at deploying and supporting Microsoft Azure services, Office 365 and other next generation cloud products.

We understand your business and align our solutions with your long term goals. Our knowledge of your business allows us to help increase employee productivity, improve workflow, and make technology work for your team.

• Monthly Computer Asset Report
• Monthly Computer/Server Antivirus Report
• Monthly Computer/Server Security Patch Report
• Weekly Backup Report (Datto Backup)