As Chief Operating Officer of Medicus IT, Sunita Arora oversees the strategic vision and day-to-day execution of service delivery and professional services. In just one year, Sunita has already implemented a national service model to replace a geographical model, enabling Medicus to improve service levels by flexing resources across the US with changes in clients’ needs. She also led new technology implementations, such as the use of Artificial Intelligence (AI) to identify and resolve customer issues more quickly.

Sunita has a strong technical background that includes web development, ERP systems, and Agile practices for creating innovative solutions and high-performing teams. Within healthcare, she has helped implement content management systems for large hospitals in the US and Canada, consulted with payers on technology projects, and led the onsite support and training team of a premier cloud-based, SaaS electronic medical records and revenue cycle management company for ambulatory practices and health systems. She is adept at scaling service teams and implementing best practices and repeatable processes, with a mission to bring efficiency to healthcare so providers and clinical staff can focus on patients.

Prior to joining Medicus, Sunita served in VP roles at Athena Health and Matrix Resources, as well as leadership roles in other companies. Sunita holds an MBA in Information Technology and International Business as well as a Master of Science in Environmental Health and Chemistry. She lives in Alpharetta with her husband and two sons.