Merger FAQs

The recent merger of our two organizations presents exciting opportunities to enhance and expand our service offerings. We want to assure you that your current contract will remain unchanged until your next renewal. As always, we will carefully review your contract at renewal time to determine the best course of action and provide tailored recommendations. This may involve renewing your contract as is or modifying it to take full advantage of the expanded capabilities of our broader global organization. Our commitment remains steadfast: to deliver the highest level of service to your firm while ensuring continuity and stability.

There will be no changes to your current pricing or services as a result of the merger. Our priority is to ensure continuity and stability for your organization. Looking ahead, your Client Success Manager may share new service offerings that could bring added value as part of your regular roadmap discussions. When your contract comes up for renewal, it will be a natural opportunity to revisit your evolving needs and explore any enhancements available through our combined capabilities—always with your goals in mind.”

There will be no immediate impact on the services and technology your organization receives, and we only anticipate adding value as the company leverages additional capabilities available within this larger organization. We remain dedicated to continuously evaluating and enhancing our service levels, striving to consistently improving the support we provide to our clients. If there are any changes to our tools or service delivery methods in the future, these will be proactively communicated in advanced.

There will be no immediate changes to the products, technology, or solutions your organization receives. You’ll continue to benefit from the same industry-specific expertise and high standards of quality you’ve come to expect. Looking ahead, we only anticipate adding value as we leverage expanded capabilities—from secure infrastructure and cloud services to RPA and AI automation—all designed to meet the needs of the highly regulated Healthcare and Financial Services industries. This merger strengthens our ability to deliver even more powerful, compliant, and future-ready solutions.

You will continue to work with the same team you know and trust—no immediate changes are planned.

The merger expands our ability to deliver deeper technology enablement, from secure infrastructure to next-gen services like cloud, RPA, and AI automation. It also strengthens our focus on cybersecurity, compliance, and data integrity—particularly within high-compliance sectors like Healthcare and Financial Services. With this expanded strength, we’re even better equipped to help you navigate complex regulatory environments and deliver transformative outcomes with confidence and consistency.

This merger brings together two strong organizations with complementary strengths, and while it’s still early, we see tremendous opportunity to enhance and expand our offerings over time.

This merger allows us to leverage the increased scale and resources of our combined, industry-leading global operations teams—enhancing our ability to deliver consistent, secure, and dependable service without disruption.

You’ll continue working with the same industry-knowledgeable teams who understand your business and priorities. As we integrate, we’re committed to maintaining the responsiveness and high-touch service you rely on—while exploring ways to further enhance support over time.

You can expect uninterrupted service and support. The goal is to maintain business as usual with enhancements expected in the future.

The current structure for customer support and client relationship management will remain unchanged, making your current Client Success Manager the ideal point of contact for specific concerns. Over time, additional resources will be introduced to strengthen escalation handling, along with expanded specialized teams across engineering, networking, project management, and other functions. These teams will be available as needed to support client needs.

As always, we will remain your experts in healthcare compliance and regulations and educate you as needed to any changes to or evolving regulations.

A dedicated post-merger integration team made up of key team members from both Abacus and Medicus is in place, aiming for a well-prepared and organized transition. The leadership teams are confident in the integration plan and are focused on maintaining continuity, enhancing capabilities, and delivering long-term value through this combined effort.

We take data privacy very seriously and provide transparency and adherence to high standards, including SSAE 18 Type 2 SOC 1 and Type 1 SOC 2 certifications under the ISAE 3000 standard. We hold our vendors and partners to the same level of excellence. Furthermore, we are committed to keeping you informed of any changes to our certifications, policies, or practices, ensuring continuous compliance and transparency.

Both Abacus and Medicus are privately-held companies backed by institutional investor FFL Partners, based in San Francisco, CA. Key leadership and long-standing members from both organizations are equity holders, underscoring their long-term commitment to the success of the business and the clients we serve.

 Established in 1997, FFL Partners is a leading private equity firm based in San Francisco, CA. FFL has over $5 billion in assets under management, and is currently investing from its fifth institutional fund. FFL focuses on the tech-enabled services and healthcare verticals.

We are deeply committed to monitoring the impact of the merger on client service, with client retention and satisfaction remaining top priorities. In addition to a focused post-merger NPS campaign, we will incorporate direct client feedback, Client Success team insights, and service performance metrics to gain a full view of the client experience. This multi-faceted approach will help us quickly identify opportunities for improvement and ensure we continue meeting—and exceeding—your expectations as we grow together.

This secure landing page is the best place to check for updates on the status of the acquisition. Important updates will also be communicated via email. If you have questions that are not answered via this page, please do not hesitate to reach out to your Client Success Manager.

There will be no changes to the delivery of your in-flight projects or recently signed SOWs. All work will continue as planned, with the same teams, timelines, and commitments in place.

Yes – your Client Success Manager will not be changing as a result of this process. Expect all operational meetings, including business reviews, to proceed as planned.

Yes, a major new benefit to our expanded client base is access to both companies’ network of support staff. If you would like to establish regular or one-off onsite support engagements, reach out to your Client Success Manager for further details.

There will be no interruption to your current support agreement. Integrating Abacus and Medicus only grows our ability to provide onsite support.

You can continue to rely on us for all your hardware and software purchasing needs. That aspect of our service remains fully intact, and we’re well-positioned to support you with sourcing, licensing, and procurement.