Streamline your organization with
Managed IT Services for Healthcare
Healthcare IT management experts with 35+ years of experience
Trusted by 40,000+ users and 6,000+ providers at 2,000+ locations
HIPAA-compliant, SOC 2-certified specialists
Customized services to meet your
unique healthcare IT needs
35+ years transforming Healthcare IT operational maturity
Experts at accelerating organizational growth
Healthcare IT Transformation Specialists
Thought Leadership in Healthcare IT
Leave IT to the healthcare technology experts
Our mCare™ managed services package simplifies the IT process for healthcare organizations while adding essential solutions that most managed service solutions don’t or cannot offer. mCare provides a customized solution that addresses complicated healthcare environments, streamlines processes, and empowers growth through industry-leading IT management and support services.
Managed IT support services
When problems occur, our team is here to provide quick solutions that help minimize downtime and keep technologies working smoothly. Our certified technicians and engineers, trained in HIPAA, HITECH, and Omnibus Rule, provide “Always On” technical support for your IT infrastructure, ensuring you’re never left without a helping hand. We offer:
- Easy-to-use helpdesk services
- Triage and troubleshooting
- Complex systems resolution
- Bug & vulnerability resolution
- Vendor & carrier management
- Preventive maintenance
- 24/7 remote monitoring
- Performance reporting
- In-person or virtual support
Complete infrastructure management
We handle every aspect of your healthcare IT infrastructure, from cybersecurity to telecommunications. Our “all-you-need” managed services contract includes everything you need to create and maintain a top-of-the-line IT infrastructure. We offer:
- Advanced technical support
- Cybersecurity solutions
- Managed cloud services
- HIPAA-compliant VoIP communications
- Lifecycle and license management
- Digital transformation services
- Systems monitoring & maintenance
- Strategic planning & support
Medicus not only helps you run your healthcare organization — we’ll help it grow and transform. As part of your managed IT services package, you receive expert insight and individualized solutions that help you leverage technology to improve patient outcomes, boost productivity, and take your organization’s operations to the next level. We provide:
- Digital strategy development & implementation
- Business restructuring
- Digital IT transformation
- Application modernization
- Patient experience enhancement
- In-depth IT infrastructure assessment
- Designated success managers
What is included in your managed IT services package?
We customize packages based on your specific healthcare IT needs, so services may vary. Some of the many tools we provide include IT management, cloud services, HIPAA-compliant VoIP, cybersecurity tools, service desk communication, advanced IT support, 24/7 remote monitoring, preventative support and maintenance, performance reporting, vendor and carrier management, lifecycle and license management, digital transformation strategy and implementation, and designated success managers.
Can I purchase certain IT services as standalone products?
No, our “all-you-need” managed IT package includes every essential service your organization will require, at a flat price and without hidden fees. Certain optional entitlements, such as vCIO services and onsite reactive support, may be added to your IT package to meet additional needs that your organization may have.
What can I expect from a consultation with Medicus?
During a complimentary preliminary consultation, we will assess your organization’s situation and suggest the best way to move forward with your IT strategy. There are no obligations — the decision to choose Medicus is entirely up to you.
What happens when I need technical support?
We provide a single point of contact through our helpdesk, which staff can contact via phone, email, or web portal to open a service ticket and receive a speedy resolution.
Why choose Medicus over other managed IT service providers?
Few others have the experience, training, technology, and resources necessary to deliver secure, healthcare-focused IT management services. Often, other MSPs also lack the strategic insight that can help you improve your healthcare organization both now and throughout the future. They may help you run, but we help you grow and transform as well.
What are your credentials?
Medicus is an SOC 2-certified organization that trains all employees in HIPAA, HITECH, and Omnibus Rule. In addition, all IT engineers are required to pass a two-year nationally recognized certification exam focusing on these areas. Coupled with BAA signature, these credentials allow us to maintain compliance in all aspects of IT strategy and service.
Ready to transform your IT infrastructure?
Whether you’re dissatisfied with your current MSP or looking to overhaul your IT processes, a complimentary consultation with Medicus can help you decide the best way to move forward. We’ll walk you through:
- How we foster a seamless MSP transition
- Areas where your IT infrastructure can improve
- How digital transformation revolutionizes healthcare
A consultation with Medicus isn’t a contract, and there are no obligations when you reach out to us. Our goal is to show you how a customized, healthcare-focused IT strategy can help your organization soar.