Town Hall: Roadmap for Resuming Business Operations

As Chief Operating Officer of Medicus IT, Sunita Arora oversees the strategic vision and day-to-day execution of service delivery and professional services. Sunita has implemented a national service model to replace a geographical model, enabling Medicus to improve service levels by flexing resources across the US with changes in clients' needs. She also spearheads innovation and has led new technology implementations, such as the use of Artificial Intelligence (AI) to identify and resolve customer issues more quickly.

It will come as no surprise that cybersecurity has been a consistent topic of discussion within the healthcare industry, especially following the COVID-19 pandemic. The threat landscape is constantly changing, making one feel overwhelmed with no idea where to start. The Health Sector Coordinating Council recently released a strategic plan to set the course over the next 5 years to help bring stability to the healthcare industry in the face of this ever-changing landscape.

The National Institute of Standards and Technology (NIST) recently unveiled its 2.0 update to the cybersecurity framework, marking a significant shift in the approach to managing cyber risks across industries. Among the notable enhancements, the introduction of a Governance component stands out, especially for healthcare organizations. This new section emphasizes the importance of establishing, communicating, and monitoring an organization's cybersecurity risk management strategies, expectations, and policies. For healthcare clients, this addition is not just an update; it's a transformative shift that elevates cybersecurity from a tactical concern to a strategic imperative, necessitating a dialogue at the highest levels of the organization.