Careers

Roles and Responsibilties

• Partner with Sales and Operations teams to develop full technology solutions and winning proposals
• Own the Sales Board and full quoting processes
• Maintain expertise in relevant competitive solutions, products and services
• Manage and work typical quotes in close to real time, according to ticket prioritization
• Assign out non-standard/more difficult quotes working, templatize where possible to save time in the future
• Create a process and methodology for following up with clients on existing quotes
• Manage the telecom procurement process from quoting, tracking orders, coordinating installs, and monitoring compensation
• Accurately scope professional services across all projects on average
• Strengthen team depth by becoming the back-up for Dispatch/Client Experience Coordinator role
• Become aware of the clients’ business and how IT relates to their business strategy and goals
• Ensure all established service quality and delivery commitments are met
• Communicate with all parties in a constructive manner to guarantee customer expectations are met
• Develop in-depth knowledge of Medicus’ service offerings and how they relate to clients’ needs
• Continually seek opportunities to increase client satisfaction and deepen client relationships

Desired Skills and Experience:

• MSP specific experience strongly desired (ConnectWise experience preferred)
• A four-year degree from an accredited college or university is preferred
• 3+ years in an IT related role where quoting projects / solutions was required
• Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate
• Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
• Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit
• Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
• Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments
• Maintains a good attitude and reduces stress in stressful situations
• Maintains and advocates for a high degree of professionalism when dealing with vendors, clients and internal stakeholders
• Ability to work with limited supervision and direction
• Successful completion of designated Certifications
• Deal with frustrated customers from a non-technical perspective while having the knowledge to properly handle a multitude of situations in an ever-changing environment
• Self-motivated with the ability to work in a fast moving and fluid environment
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Ability to multi-task and adapt to changes quickly
• Strong attention to detail and ability to follow through on commitments

Roles and Responsibilties

• Maintains and monitors project plans, project schedules, work hours, budgets and expenditures
• Creates and maintains templates for common project types
• Organizes, prepares for, executes, documents and follows up on important actions and decisions from meetings
• Ensures projects are completed on time and within scope
• Predicts project scope changes and works with stakeholders to approve change scope
• Ensures projects adhere to defined policies and procedures and all documentation is maintained appropriately
• Assesses project risks and issues, provides solutions where applicable
• Ensure stakeholder expectations are managed towards the best solution
• Create a project management calendar for fulfilling each goal and objective
• Conduct Lessons Learned Meetings and documents findings, presents to management

Desired Skills and Experience:

• Bachelor’s degree in business or related field of study
• PMI or CAPM Training
• MSP specific experience desired (ConnectWise experience preferred)
• 3-5 years’ experience in IT related field
• Ability to work effectively both independently and as part of a team
• Experience using computers for a variety of tasks
• Competency in Microsoft applications including Word, Excel, Project and Outlook
• Ability to work on tight deadlines
• Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate
• Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
• Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit
• Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
• Maintains a good attitude and reduces stress in stressful situations
• Maintains and advocates for a high degree of professionalism when dealing with vendors, clients and internal stakeholders
• Ability to work with limited supervision and direction
• Successful completion of designated certifications
• Deal with frustrated customers from a non-technical perspective while having the knowledge to properly handle a multitude of situations
• Self-motivated with the ability to work in a fast moving and fluid environment
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Strong attention to detail and ability to follow through on commitments

Roles and Responsibilties

• Has in depth knowledge of Medicus IT Service Catalog, applies to client needs
• Manages team adherence to key metrics: SLAs, CSAT, Team Utilization
• Provides reporting of projects / service metrics to Exec team
• Manages Team Development, takes point position in training and mentoring. Provides resources and tools to enable employee success.
• Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service
• Identify areas in need of process improvement and drive change with assistance of Exec team
• Handles Service Escalations, and Negative CSAT. Escalates to Director of Operations as required
• Ensures consistent client experience through creating, training, and reinforcing new and existing process / procedures
• Time Sheet Review and Approval for technical team
• On Call Scheduling
• Manages PTO / Call Outs
• Manages Invoice Approvals / After Hours Billing
• Triage / Onsite / Project Scheduling Ownership and oversight
• Owns Mass Client Notifications
• ConnectWise Workflows / Tracks / Automation
• Manages Phone System Metrics, Manages Queue availability, adjusts resource scheduling as needed
• Takes point position in interview, hiring processes
• Supervises team of Client Experience and Operational Specialists professionals
• Reviews IT and Business Publications to remain up to date with emerging technologies, active in professional associations
• Identifies at-risk client relationships and leads the team to correcting any identified issues
• Enters all work as activities or service tickets in ConnectWise

Desired Skills and Experience:

• MSP specific experience strongly desired (ConnectWise experience preferred)
• A four-year degree from an accredited college or university is required.
• 5+ years in an IT Business related role working with IT Management Executives
• Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate
• Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
• Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit
• Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
• Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments
• Leadership: Mentors less senior managers and staff to achieve successful implementations, thus enhancing their careers as well as company goals
• Maintains a good attitude and reduces stress in stressful situations
• Maintains and advocates for a high degree of professionalism when dealing with vendors, clients and internal stakeholders
• Ability to work with limited supervision and direction
• Successful completion of designated Certifications
• Excellent problem-solving and customer service skills
• Strong attention to detail and ability to follow through on commitments

Roles and Responsibilties

• Essential Duties:
• Assist in the management of the monthly close
• Posting of journal entries
• Understanding of revenue recognition
• Preparation and maintenance of various schedules including:
• Fixed assets
• Prepaids
• Bank Reconciliations
• Accruals
• Deferred Revenue
• Bank Reconciliations
• Inventory
• Equity/Dividends
• Weekly credit card reconciliation
• Support both accounts payable and account receivable activities
• Assist in implementation of business process improvements
• Manage payroll process to ensure that all compensation changes, bonuses and commissions are accurate
• Develops nonstandard reports and statements
• Assists in procuring information for the annual audit
• Cross train in various accounting functions
• Involvement with acquisitions
• Solves business problems, investigate and seeks out cost savings opportunities for the organization
• Assist in departmental budget management (HR, Sales & Marketing, Tech)
• Create and manage the Company org chart across all locations
• Within the limits of delegated responsibility, makes day-to-day decisions concerning the accounting treatment of financial transactions
• Provides financial analysis, planning and budget control
• Assist with a multitude of Operational duties

Desired Skills and Experience:

• Business degree (BS or MBA)
• Variety of experience in the fields of general accounting or comparable work experience (2+ years)
• Must be highly proficient in MS Office Suite, particularly Excel
• Working knowledge of US GAAP
• Strong general accounting skills
• A four-year degree from an accredited college or university is required
• CPA not required, but a plus
• QuickBooks experience not required, but a plus

Desired Traits:

• Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.
• Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
• Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection.
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
• Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.
• Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.
• Executive Influencer: Capable of presenting to and influencing to the C-level.
• Maintain a good attitude in stressful situations.
• Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders.
• Understands importance of clear and concise documentation.
• Ability to work with limited supervision and direction.
• Excellent problem-solving and customer service skills.
• Knowledge of Invoicing, A/R, Budget Development and Performance Planning.
• Strong attention to detail and ability to follow through on commitments.

Roles and Responsibilities

• Staff Recruiting, Onboarding & Retention
• Manage our PEO’s talent suite
• Enhance and modify recruiting and hiring processes that include using free PEO tools, recruiting companies, and other
  third-party services
• Research, gather and analyze data to find appropriate salary levels for various positions in multiple markets
• Screen and select candidates for interviewing, shortlisting, and seeing through until final decision
• Process new hire onboarding to include compensation, benefits, and orientation paperwork
• Create salary offerings by gathering requirement and offer details; work through negotiation and acceptance process
• Assist with internship programs
• Creation of what is the Medicus ideal employee and documenting the Medicus difference for recruitment
• Foster employee retention by identifying multiple areas to improve employee engagement, and working with Managers to
  know all employee’s standings
• Lead any terminations and resignations, including all associated off-boarding processes and paperwork
• Management of PEO System
• Oversee PEO transition
• Know all the benefits and usages of our HR Technology platform, and be the in-house expert for our employee base
• Manage yearly renewal with PEO to include benefit updates, open enrollment
• Lease yearly negotiations of medical costs and other benefit offerings
• Payroll, Time & Attendance
• Oversee all PTO and time tracking
• Ensure that payroll is properly submitted, calculated accurately by the PEO, while working with Accounting to ensure
• Manage all compensation changes, promotional changes
• HR Polocies and Procedures
• Overseeing disciplinary action
• Manage employee relation concerns and conflict resolution
• Managing HR records, and update the organization of all digital HR records
• Implement, improve and enforce all company policies
• Create of employee handbook with new PEO, and maintain updates
• Performance Management
• Help determine which tool will ultimately be what Medicus using for employee reviews (PEO, 3rd party tool, in-house, etc)
• Ad Hoc
• Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve daily HR functions
• Foster teamwork/open-door environment conducive to positive dialogue across the organization
• Create and manage the Company org chart across all locations
• Miscellaneous training and development classes
• Manage budget related to HR costs that includes recruiting fees
• Coordination on all things HR between multiple offices
• Monitor and ethically enhance internal media tools

Desired Skills and Experience

• Certified Professional in Human Resources (PHR)
• Extensive experience in HR generalist affairs (4+ years preferred)
• Employee recruitment and retention
• Staff Development
• Mediation
• Conflict Resolution
• Benefits & Compensation
• Records Management
• Policies Development/Legal Compliance
• Knowledge in various HRIS technologies
• A four-year degree from an accredited college or university is required
• Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate
• Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review
• Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take; Maintain knowledge of solution pricing policies and sales initiatives
• Demonstrated Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Maintains customer satisfaction; Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit
• Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
• Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals
• Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments
• Executive Influencer: Capable of presenting to and influencing at the C-level
• Maintain a good attitude in stressful situations
• Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders
• Understands importance of clear and concise documentation
• Demonstrate excellent customer service skills
• Ability to define project / service requirements
• Ability to work with limited supervision and direction
• Successful completion of designated Certifications
• Excellent problem-solving and customer service skills
• Knowledge of Invoicing, A/R, Budget Development and Performance Planning
• Strong attention to detail and ability to follow through on commitments

Roles and Responsibilities

• Troubleshoot and resolve advanced server, network, desktop and software issues
• Resolve and document user and server issues before escalating
• Serve as an escalation point to mentor and coach junior engineers
• Assist clients with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment and software
• Perform regular preventative maintenance checks on client servers
• Diagnose system emergencies when they arise and persevere until they are resolved
• Physical setup of new computers and software installation
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Operating Systems
• Install software, patches and updates on desktops, laptops and servers
• Perform virus detection and removal
• Configure and install firewalls to best practice standards
• Follow Medicus IT’s defined processes and standards
• Network switch and server room cable management
• Resolve backup issues and perform restore testing
• Review security parameters with clients and make recommendations on changes according to Medicus IT’s standards and processes
• Actively assist Senior Systems Engineers on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members

Desired Skills and Experience

• Ability to learn and retain new technology skills and troubleshooting processes
• Must be a team player and enjoy a fast-paced environment
• Ability to multitask and effectively prioritize client issues
• Hands-on experience with Windows 2016/2012/2008 server, Active Directory, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication Issues
• Successful completion of designated MS Certifications
• 4-year degree in a computer related field with 3+ years of solid MS Windows experience or a non-computer related degree with 4+ years of solid MS Windows experience.
• Excellent problem-solving and customer service skills
• Excellent written and verbal communication skills
• MSP specific experience desired

Roles and Responsibilities

• Computer and thin client staging
• Hard drive wiping
• Installation of basic networking equipment
• Migrating user profile data
• Remote installation of software via scripting

Desired Skills and Experience

• Excellent written and verbal communication skills
• Outstanding planning and organizational skills
• Superb customer service skills
• Great attention to detail
• Proven technical skills; problem analysis and problem-solving
• Excellent computer skills in Windows and MS Office
• Ability to learn and follow Medicus IT’s written policies and procedures
• Ability to think through and solve problems you haven’t seen before
• Ability to tolerate stress
• Must be able to lift 75 pounds and to climb ladders/stacks
• Educational Requirement: Must be a junior or senior actively enrolled in a 4-year university concentrating in IS / IT
• Desirable Criteria: Microsoft or Cisco Experience and Certifications

The Business Development Executive is a member of the Medicus IT sales team reporting to the Vice President of Sales, and is responsible for identifying and closing new logo business for Medicus IT. This individual will primarily be responsible for penetrating the ambulatory healthcare practices within his/her assigned territory.

Key Responsibilities

• Develop and apply full understanding of Medicus products and sales methodology
• Proactively generate, identify, qualify and negotiate business from prospects (primarily within the ecosystem of healthcare providers)
• Consistently achieve monthly/quarterly/annual targeted sales quota
• Prospect, qualify, and close technical solution sales
• Manage HubSpot CRM tool/Pipeline
• Maintain designated number of appointments weekly in various phases of the sales cycle
• Develop customer presentations and participate in customer meetings
• Develop clear, specific, action-oriented account plans to develop prospects
• Establish network of individuals who will identify and refer potential customers to Medicus IT
• Attend industry network functions such as breakfast, lunch and after work events
• Identify industry group membership which could yield opportunities for new business
• Optimize our marketing automation and lead nurturing processes through email, content, and social channels
• Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers

Job Requirements

• Bachelor’s degree or equivalent business experience
• At least 5 years’ experience solution selling in the technology industry
• Sales experience in the MSP space
• Experience selling managed services
• Follows a methodical sales process (evaluation plans, email/phone cadence, networking)
• Skilled in using tools such as CRM, Contact Databases, Social Media
• Experience selling managed services
• Effective user of internal and external resources (technical resources, partners, industry groups)
• Proven track record of successful selling experience
• Strong contact and networking base, preferably within healthcare industry and security compliance
• Excellent listening, writing & presentation skills
• Sense of urgency, strong work ethic, self-motivated