Careers

Roles and Responsibilities

• Troubleshoot and resolve advanced server, network, desktop and software issues
• Resolve and document user and server issues before escalating
• Serve as an escalation point to mentor and coach junior engineers
• Assist clients with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment and software
• Perform regular preventative maintenance checks on client servers
• Diagnose system emergencies when they arise and persevere until they are resolved
• Physical setup of new computers and software installation
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Operating Systems
• Install software, patches and updates on desktops, laptops and servers
• Perform virus detection and removal
• Configure and install firewalls to best practice standards
• Follow Medicus IT’s defined processes and standards
• Network switch and server room cable management
• Resolve backup issues and perform restore testing
• Review security parameters with clients and make recommendations on changes according to Medicus IT’s standards and processes
• Actively assist Senior Systems Engineers on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members

Desired Skills and Experience

• Ability to learn and retain new technology skills and troubleshooting processes
• Must be a team player and enjoy a fast-paced environment
• Ability to multitask and effectively prioritize client issues
• Hands-on experience with Windows 2016/2012/2008 server, Active Directory, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication Issues
• Successful completion of designated MS Certifications
• 4-year degree in a computer related field with 3+ years of solid MS Windows experience or a non-computer related degree with 4+ years of solid MS Windows experience.
• Excellent problem-solving and customer service skills
• Excellent written and verbal communication skills
• MSP specific experience desired

Roles and Responsibilities

• Computer and thin client staging
• Hard drive wiping
• Installation of basic networking equipment
• Migrating user profile data
• Remote installation of software via scripting

Desired Skills and Experience

• Excellent written and verbal communication skills
• Outstanding planning and organizational skills
• Superb customer service skills
• Great attention to detail
• Proven technical skills; problem analysis and problem-solving
• Excellent computer skills in Windows and MS Office
• Ability to learn and follow Medicus IT’s written policies and procedures
• Ability to think through and solve problems you haven’t seen before
• Ability to tolerate stress
• Must be able to lift 75 pounds and to climb ladders/stacks
• Educational Requirement: Must be a junior or senior actively enrolled in a 4-year university concentrating in IS / IT
• Desirable Criteria: Microsoft or Cisco Experience and Certifications

The Business Development Executive is a member of the Medicus IT sales team reporting to the Vice President of Sales, and is responsible for identifying and closing new logo business for Medicus IT. This individual will primarily be responsible for penetrating the ambulatory healthcare practices within his/her assigned territory.

Key Responsibilities

• Develop and apply full understanding of Medicus products and sales methodology
• Proactively generate, identify, qualify and negotiate business from prospects (primarily within the ecosystem of healthcare providers)
• Consistently achieve monthly/quarterly/annual targeted sales quota
• Prospect, qualify, and close technical solution sales
• Manage HubSpot CRM tool/Pipeline
• Maintain designated number of appointments weekly in various phases of the sales cycle
• Develop customer presentations and participate in customer meetings
• Develop clear, specific, action-oriented account plans to develop prospects
• Establish network of individuals who will identify and refer potential customers to Medicus IT
• Attend industry network functions such as breakfast, lunch and after work events
• Identify industry group membership which could yield opportunities for new business
• Optimize our marketing automation and lead nurturing processes through email, content, and social channels
• Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers

Job Requirements

• Bachelor’s degree or equivalent business experience
• At least 5 years’ experience solution selling in the technology industry
• Sales experience in the MSP space
• Experience selling managed services
• Follows a methodical sales process (evaluation plans, email/phone cadence, networking)
• Skilled in using tools such as CRM, Contact Databases, Social Media
• Experience selling managed services
• Effective user of internal and external resources (technical resources, partners, industry groups)
• Proven track record of successful selling experience
• Strong contact and networking base, preferably within healthcare industry and security compliance
• Excellent listening, writing & presentation skills
• Sense of urgency, strong work ethic, self-motivated