Careers

Are you interested in being apart of the Medicus IT team?

We are always looking for dedicated, hardworking, and honest professionals to fulfill our commitment to delivering premier service and client satisfaction.

We’re growing by leaps and bounds, and we continue to welcome sharp and exciting individuals to join our team. If you’re looking to build upon your IT career with a company that provides extraordinary development opportunities and customer experiences, we’d love to speak with you. Click here to submit your resume, cover letter, salary requirements.

We honor our slogan, We do IT right, by providing team members with a fun and challenging environment.

Top 3 important reasons to join our team:

  1. We have an energetic work environment where everyone feels like a part of the team!
  2. We pay 100% of health insurance costs and offer other really great benefits, like 401k contributions!
  3. We help pay for certifications and develop employee education tracks because, well, we like smart people.

Top 3 less important (but still awesome) reasons to join our team:

  1. We treat birthdays like holidays. It’s a special day so we encourage our team members to take off their birthday for a well‑deserved break from the office.
  2. We have a corporate massage therapist. The IT business and work in general can be stressful. Heck, being an adult can be stressful. We like to keep things as stress free as possible.
  3. We organize team outings and our holiday party is famous (to us, at least). We like to spend time with our team members outside the office and have fun, non-work-related discussions.

Current Georgia Openings

Operations Specialist

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Job Description

Roles and Responsibilties

  • Partner with Sales and Operations teams to develop full technology solutions and winning proposals
  • Own the Sales Board and full quoting processes
  • Maintain expertise in relevant competitive solutions, products and services
  • Manage and work typical quotes in close to real time, according to ticket prioritization
  • Assign out non-standard/more difficult quotes working, templatize where possible to save time in the future
  • Create a process and methodology for following up with clients on existing quotes
  • Manage the telecom procurement process from quoting, tracking orders, coordinating installs, and monitoring compensation
  • Accurately scope professional services across all projects on average
  • Strengthen team depth by becoming the back-up for Dispatch/Client Experience Coordinator role
  • Become aware of the clients’ business and how IT relates to their business strategy and goals
  • Ensure all established service quality and delivery commitments are met
  • Communicate with all parties in a constructive manner to guarantee customer expectations are met
  • Develop in-depth knowledge of Medicus’ service offerings and how they relate to clients’ needs
  • Continually seek opportunities to increase client satisfaction and deepen client relationships

Desired Skills and Experience:

  • MSP specific experience strongly desired (ConnectWise experience preferred)
  • A four-year degree from an accredited college or university is preferred
  • 3+ years in an IT related role where quoting projects / solutions was required
  • Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate
  • Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
  • Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit
  • Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
  • Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments
  • Maintains a good attitude and reduces stress in stressful situations
  • Maintains and advocates for a high degree of professionalism when dealing with vendors, clients and internal stakeholders
  • Ability to work with limited supervision and direction
  • Successful completion of designated Certifications
  • Deal with frustrated customers from a non-technical perspective while having the knowledge to properly handle a multitude of situations in an ever-changing environment
  • Self-motivated with the ability to work in a fast moving and fluid environment
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Ability to multi-task and adapt to changes quickly
  • Strong attention to detail and ability to follow through on commitments

Project Coordinator

Submit Application

Job Description

Roles and Responsibilties

  • Maintains and monitors project plans, project schedules, work hours, budgets and expenditures
  • Creates and maintains templates for common project types
  • Organizes, prepares for, executes, documents and follows up on important actions and decisions from meetings
  • Ensures projects are completed on time and within scope
  • Predicts project scope changes and works with stakeholders to approve change scope
  • Ensures projects adhere to defined policies and procedures and all documentation is maintained appropriately
  • Assesses project risks and issues, provides solutions where applicable
  • Ensure stakeholder expectations are managed towards the best solution
  • Create a project management calendar for fulfilling each goal and objective
  • Conduct Lessons Learned Meetings and documents findings, presents to management
  • May require up to 10% travel between Medicus locations

Desired Skills and Experience:

  • Bachelor’s degree in business or related field of study
  • PMI or CAPM Training
  • MSP specific experience desired (ConnectWise experience preferred)
  • 3-5 years’ experience in IT related field
  • Ability to work effectively both independently and as part of a team
  • Experience using computers for a variety of tasks
  • Competency in Microsoft applications including Word, Excel, Project and Outlook
  • Ability to work on tight deadlines
  • Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate
  • Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
  • Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit
  • Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
  • Maintains a good attitude and reduces stress in stressful situations
  • Maintains and advocates for a high degree of professionalism when dealing with vendors, clients and internal stakeholders
  • Ability to work with limited supervision and direction
  • Successful completion of designated certifications
  • Deal with frustrated customers from a non-technical perspective while having the knowledge to properly handle a multitude of situations
  • Self-motivated with the ability to work in a fast moving and fluid environment
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Strong attention to detail and ability to follow through on commitments

Staff Accountant

Submit Application

Job Description

Roles and Responsibilties

  • Essential Duties:
    • Assist in the management of the monthly close
      • Posting of journal entries
      • Understanding of revenue recognition
      • Preparation and maintenance of various schedules including:
        • Fixed assets
        • Prepaids
        • Bank Reconciliations
        • Accruals
        • Deferred Revenue
        • Bank Reconciliations
        • Inventory
        • Equity/Dividends
    • Weekly credit card reconciliation
    • Support both accounts payable and account receivable activities
    • Assist in implementation of business process improvements
    • Manage payroll process to ensure that all compensation changes, bonuses and commissions are accurate
    • Develops nonstandard reports and statements
    • Assists in procuring information for the annual audit
    • Cross train in various accounting functions
    • Involvement with acquisitions
    • Solves business problems, investigate and seeks out cost savings opportunities for the organization
    • Assist in departmental budget management (HR, Sales & Marketing, Tech)
    • Create and manage the Company org chart across all locations
    • Within the limits of delegated responsibility, makes day-to-day decisions concerning the accounting treatment of financial transactions
    • Provides financial analysis, planning and budget control
    • Assist with a multitude of Operational duties

Desired Skills and Experience:

  • Business degree (BS or MBA)
  • Variety of experience in the fields of general accounting or comparable work experience (2+ years)
  • Must be highly proficient in MS Office Suite, particularly Excel
  • Working knowledge of US GAAP
  • Strong general accounting skills
  • A four-year degree from an accredited college or university is required
  • CPA not required, but a plus
  • QuickBooks experience not required, but a plus

Desired Traits:

  • Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.
  • Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
  • Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Maintains records and promptly submits information; Displays tenacity with the ability to handle rejection.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
  • Relationship builder: Builds ongoing business relationships with prospective clients and with new and established clients based upon personal integrity and achieving proposal goals.
  • Motivator: Leads by example with a positive, achiever attitude resulting in results-rich, enjoyable client, manager, and staff work environments.
  • Executive Influencer: Capable of presenting to and influencing to the C-level.
  • Maintain a good attitude in stressful situations.
  • Maintain and advocate for a high degree of professionalism when dealing with vendors, clients and internal stakeholders.
  • Understands importance of clear and concise documentation.
  • Ability to work with limited supervision and direction.
  • Excellent problem-solving and customer service skills.
  • Knowledge of Invoicing, A/R, Budget Development and Performance Planning.
  • Strong attention to detail and ability to follow through on commitments.

Systems Engineer I

Submit Application

Job Description

Medicus IT’s Systems Engineer is responsible for the design and implementation of internal systems, including customer-facing hosted and cloud environments and telephony systems (VOIP, traditional communication systems, voicemail systems, networks, and vendor specific hardware and software), as well as providing technical assistance to team members with system network requests.

Essential Role and Responsibilities:

  • Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software.
  • Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved
  • Perform regular preventive maintenance check on client servers
  • Work with vendor representatives to resolve software and hardware issues
  • Install and/or upgrade Microsoft Server Operating Systems
  • Perform advanced virus, malware and ransomware mediation
  • Configure and install firewalls to best-practice standards
  • Provide professional quality server room cable management
  • Resolve backup issues and perform restore testing
  • Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
  • Work with clients to harden security posture through policy and advanced technologies according to Medicus IT standards and processes
  • Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
  • Follow all Medicus IT’s defined processes and standards
  • Lead teams of Associate Engineers on large projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configurations, SAN setups, etc.)
  • Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
  • Serve as an escalation point to mentor and coach Associate Engineers

Job Requirements

  • Bachelor’s Degree in IT or similar course of study OR equivalent combination of education and work experience
  • A minimum of 4+ years of as a Systems Engineer or similar role, working in Microsoft Environments
  • Required certifications: MS Windows 70-687, MS Server 70-410, MCSA: Server (70-410, 70-411, 70-412) or current equivalents, plus 3 electives and one business course
  • Strong understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
  • Knowledge of VMWare, Citrix, VPN and Terminal Services
  • Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
  • Successful completion of designated MS Certifications (MCSA/MCSE)
  • MSP specific experience strongly desired
  • Excellent problem solving and client relationship skills
  • Excellent verbal and written communication skills
  • Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

Associate Systems Engineer

Submit Application

Job Description

Roles and Responsibilities

  • Troubleshoot and resolve advanced server, network, desktop and software issues
  • Resolve and document user and server issues before escalating
  • Serve as an escalation point to mentor and coach junior engineers
  • Assist clients with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment and software
  • Perform regular preventative maintenance checks on client servers
  • Diagnose system emergencies when they arise and persevere until they are resolved
  • Physical setup of new computers and software installation
  • Work with vendor representatives to resolve software and hardware issues
  • Install and/or upgrade Microsoft Operating Systems
  • Install software, patches and updates on desktops, laptops and servers
  • Perform virus detection and removal
  • Configure and install firewalls to best practice standards
  • Follow Medicus IT’s defined processes and standards
  • Network switch and server room cable management
  • Resolve backup issues and perform restore testing
  • Review security parameters with clients and make recommendations on changes according to Medicus IT’s standards and processes
  • Actively assist Senior Systems Engineers on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
  • Participate in project planning, solution delivery, mentoring and teaching improved processes to team members

Desired Skills and Experience

  • Ability to learn and retain new technology skills and troubleshooting processes
  • Must be a team player and enjoy a fast-paced environment
  • Ability to multitask and effectively prioritize client issues
  • Hands-on experience with Windows 2016/2012/2008 server, Active Directory, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication Issues
  • Successful completion of designated MS Certifications
  • 4-year degree in a computer related field with 3+ years of solid MS Windows experience or a non-computer related degree with 4+ years of solid MS Windows experience.
  • Excellent problem-solving and customer service skills
  • Excellent written and verbal communication skills
  • MSP specific experience desired

Business Development Representative

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Job Description

The Business Development Executive is a member of the Medicus IT sales team reporting to the Vice President of Sales, and is responsible for identifying and closing new logo business for Medicus IT. This individual will primarily be responsible for penetrating the ambulatory healthcare practices within his/her assigned territory.

Key Responsibilities

  • Develop and apply full understanding of Medicus products and sales methodology
  • Proactively generate, identify, qualify and negotiate business from prospects (primarily within the ecosystem of healthcare providers)
  • Consistently achieve monthly/quarterly/annual targeted sales quota
  • Prospect, qualify, and close technical solution sales
  • Manage HubSpot CRM tool/Pipeline
  • Maintain designated number of appointments weekly in various phases of the sales cycle
  • Develop customer presentations and participate in customer meetings
  • Develop clear, specific, action-oriented account plans to develop prospects
  • Establish network of individuals who will identify and refer potential customers to Medicus IT
  • Attend industry network functions such as breakfast, lunch and after work events
  • Identify industry group membership which could yield opportunities for new business
  • Optimize our marketing automation and lead nurturing processes through email, content, and social channels
  • Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers

Job Requirements

  • Bachelor’s degree or equivalent business experience
  • At least 5 years’ experience solution selling in the technology industry
  • Sales experience in the MSP space
  • Experience selling managed services
  • Follows a methodical sales process (evaluation plans, email/phone cadence, networking)
  • Skilled in using tools such as CRM, Contact Databases, Social Media
  • Experience selling managed services
  • Effective user of internal and external resources (technical resources, partners, industry groups)
  • Proven track record of successful selling experience
  • Strong contact and networking base, preferably within healthcare industry and security compliance
  • Excellent listening, writing & presentation skills
  • Sense of urgency, strong work ethic, self-motivated

Systems Intern

Click here to submit your resume and cover letter

Job Description

Roles and Responsibilities

  • Computer and thin client staging
  • Hard drive wiping
  • Installation of basic networking equipment
  • Migrating user profile data
  • Remote installation of software via scripting

Desired Skills and Experience

  • Excellent written and verbal communication skills
  • Outstanding planning and organizational skills
  • Superb customer service skills
  • Great attention to detail
  • Proven technical skills; problem analysis and problem-solving
  • Excellent computer skills in Windows and MS Office
  • Ability to learn and follow Medicus IT’s written policies and procedures
  • Ability to think through and solve problems you haven’t seen before
  • Ability to tolerate stress
  • Must be able to lift 75 pounds and to climb ladders/stacks
  • Educational Requirement: Must be a junior or senior actively enrolled in a 4-year university concentrating in IS / IT
  • Desirable Criteria: Microsoft or Cisco Experience and Certifications

Current Arizona Openings

Project Coordinator

Submit Application

Job Description

Roles and Responsibilties

  • Maintains and monitors project plans, project schedules, work hours, budgets and expenditures
  • Creates and maintains templates for common project types
  • Organizes, prepares for, executes, documents and follows up on important actions and decisions from meetings
  • Ensures projects are completed on time and within scope
  • Predicts project scope changes and works with stakeholders to approve change scope
  • Ensures projects adhere to defined policies and procedures and all documentation is maintained appropriately
  • Assesses project risks and issues, provides solutions where applicable
  • Ensure stakeholder expectations are managed towards the best solution
  • Create a project management calendar for fulfilling each goal and objective
  • Conduct Lessons Learned Meetings and documents findings, presents to management
  • May require up to 10% travel between Medicus locations

Desired Skills and Experience:

  • Bachelor’s degree in business or related field of study
  • PMI or CAPM Training
  • MSP specific experience desired (ConnectWise experience preferred)
  • 3-5 years’ experience in IT related field
  • Ability to work effectively both independently and as part of a team
  • Experience using computers for a variety of tasks
  • Competency in Microsoft applications including Word, Excel, Project and Outlook
  • Ability to work on tight deadlines
  • Communications – Verbal: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate
  • Communications – Written: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
  • Business Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit
  • Time Management: Plans how to achieve key priorities weekly; Reviews results of time plans weekly; Schedules time realistically; Achieves key priorities daily; Balances personal and professional objectives
  • Maintains a good attitude and reduces stress in stressful situations
  • Maintains and advocates for a high degree of professionalism when dealing with vendors, clients and internal stakeholders
  • Ability to work with limited supervision and direction
  • Successful completion of designated certifications
  • Deal with frustrated customers from a non-technical perspective while having the knowledge to properly handle a multitude of situations
  • Self-motivated with the ability to work in a fast moving and fluid environment
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Strong attention to detail and ability to follow through on commitments

Client Experience Coordinator 

Submit Application

Job Description

The Client Experience Coordinator allocates the Medicus IT’s technical resources. This individual is responsible for attaining maximum utilization of technical and material resources through daily dispatch of service requests, monitoring and managing incoming client requests so that they can be dispatched for optimal client service and business performance, managing materials utilization and hardware inventory, and participating in project planning, solution delivery.

Technical Resource Allocation:

  • Single point of contact to clients for all service requests made via telephone and through the Medicus IT ticketing system
  • Planning for and Managing technical resource availability, with the objective to maximize utilization of billable resources
  • Ensure accuracy of all service requests as they arrive through email, manual entry, or direct customer input, prior to scheduling resources
  • Schedule internal and field resources on ConnectWise dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Advocating for technical resource allocation as required
  • Manage Past Due Tickets, following up with engineers, reassigning to appropriate resources as required
  • Communicate with clients as required to keep them informed of incident progress, notification of impending changes and agreed upon outages
  • Escalate service requests that cannot be scheduled within agreed upon service levels

Hardware and Materials Management:

  • Maintaining Inventory levels for commonly used technical components
  • Manage and schedule pick-up and proper destruction of all recycled hardware
  • Receive packages into ConnectWise following approved Medicus IT procurement and receiving processes

Reporting and Project Participation

  • Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
  • Daily Management and Reporting of Metrics deemed critical to operational success
  • Time, service work and expense entry in ConnectWise, as transactions occur
  • Completes assigned training and blueprints in ConnectWise University

Desired Skills and Experience:

  • BA/BS in a Computer-related or similar field of study OR commensurate combination of experience and education.
  • 2+ years of IT Customer Service experience, preferably in an MSP environment
  • Must be a team player and enjoy a fast-paced environment
  • Ability to multitask and effectively prioritize client issues
  • Excellent problem-solving and customer service skills
  • Excellent written and verbal communication skills

Benefits

Culture

Awards